AI Call Intake FAQ
Do I need to change my business phone number?
No. You keep your existing business number. We simply forward incoming calls to our AI system during the hours you specify.
What happens if the AI doesn't understand the caller?
If the AI cannot capture the necessary details after two attempts, it politely ends the call and logs the attempt. You receive a notification so you can call back if needed.
How soon do I get the call summary?
Summaries are delivered within minutes of the call ending, typically via SMS or email based on your preference.
Is there a limit to the number of calls processed?
The service scales with your needs. Higher volumes may require adjustments to forwarding rules or AI capacity, which we discuss during setup.
Can I review recordings of the AI calls?
For quality assurance and training, we may retain anonymized call logs. Actual recordings are not stored unless explicitly authorized for specific improvement purposes.